India Post — Urgent Attention needed for non delivery of parcel at Kol AP TMO

This is a very serious matter which is going on a transit center under your division. Please don't ignore. My speed post consignment with no. EW[protected]IN, which is still at Kol AP TMO for 10 days. It is showing it is dispatched. I come to know there are so many similar complaints against the post office where lots of consignments pending same way for long periods of time e.g more than one month. They are giving wrong update as well as they're keeping the consignments with them. I feel terrible.
Please look into the matter very seriously. Many people are facing problem including me. Please take proper action against the respective authorities