Indiaflowergiftshop.com — Online order for delivering a cake

Address:	624001
Website:	www.indiaflowergiftshop.com

I had placed an online order tracking id gnT97p on 7th April for cake delivery on 11th April between 8 am to 12 pm at Dindigul for my brother in laws engagement as i couldn't personally make it.

However, the receiver gets a call in the afternoon that the delivery might not happen before 12 but can happen before 6 pm which itself was late but since there was no choice we agreed to it and then we get a call around 5 pm that the address is outside delivery area.

I called @ [protected] and spoke to Arindham Choudary who doesn't seem to be concerned about my issue at all and was sounding very ridiculous and when i gave him the option to either get the delivery done or refund the money, he refused to choose both the options and said the delivery will be on hold and i can re route this delivery to any other city within India within a year from now.

I wrote to the customer service and i got the same response from them too and my point is i paid them to do a certain service and if they couldn't do so then they should refund the money. Who are they to decide what should be done with my money. This is utter rubbish. I would be greatful if you can help me get the refund.

I would appreciate if the company can contact me @ [protected]@yahoo.com as i am travelling.

Regards
Sugesh

Email correspondence as below:

From: venky sugesh
To: "[protected]@indiaflowergiftshop.com"
Sent: Monday, 11 April 2016 9:21 PM
Subject: Re: indiaflowergiftshop.com - Payment Success Acknowledgement :: 51962677

Hi Das,

If the delivery area is not serviceable then i should have been told at the time of booking and not fews hours before the delivery. I am the one who placed the order and Tharun is the receiver, therefore its me who decides what needs to be done and not Tharun.

I need a refund of my money as you have not done the task for which i have paid you, therefore you dont tell me what you will be doing with my money. I am telling you that i need my money back, therefore you better refund it to my account, because i dont see any delivery in the near future and honestly i dont trust you guys anymore.


Thanks & Regards
Sugesh


From: "[protected]@indiaflowergiftshop.com"
To: 'venky sugesh'
Cc: [protected]@indiaflowergiftshop.com
Sent: Monday, 11 April 2016 9:06 PM
Subject: RE: indiaflowergiftshop.com - Payment Success Acknowledgement :: 51962677

Dear Sir,
We are very sorry for your disappointment but we would like to inform you that your delivery address is not under the serviceable area so as per the telephonic conversation with Mr. Tharun, your order is on hold and you can reschedule this delivery within 1 year to anywhere in India (should be in city area only).
Thank you.

Warm Regards,
Das S
Customer Relationship Manager

From: venky sugesh [mailto:[protected]@yahoo.com]
Sent: Monday, April 11, 2016 6:12 PM
To: [protected]@indiaflowergiftshop.com
Subject: Fw: indiaflowergiftshop.com - Payment Success Acknowledgement :: 51962677

Hello Team,

I have placed the below order with order tracking id gnT97p, however the delivery has not even taken place at the requested date and time. I spoke to one Mr Arindham Choudary @ [protected] to enquire about this order and he was totally irresponsible in answering and doesn't seem to be understanding the customer's sentiments at all.

He says that he received the order only today, but i had placed the order on the 7th of April.

I had placed this order for my brother in laws engagement since i couldn't attend the event personally but its very embarrassing to see that the delivery has not happened. Therefore, i would request you to kindly the refund the money that i have spent for this delivery. It's my money and i paid this for a purpose and if that purpose has not been met then you better refund the money to me and i dont need any voucher as you are no one to decide what you should be doing with my money if you have not done for what you I paid you.

Thanks & Regards
Sugesh


----- Forwarded Message -----
From: EBS
To: [protected]@yahoo.com
Sent: Thursday, 7 April 2016 7:00 PM
Subject: indiaflowergiftshop.com - Payment Success Acknowledgement :: 51962677

Dear SUGESH VENKATASAMY,
Your payment for the Order with Reference number 187d216613a58c236d31 on the Merchant Website : indiaflowergiftshop.com has been successfully processed.
For your convenience, we have provided the Order Information below.
Order Information
Merchant Website : indiaflowergiftshop.com
Date :[protected]:29:10
Merchant Reference Number : 187d216613a58c236d31
EBS Payment ID : 51962677
Payment Mode : Master Card Debit Card
Amount : 990.00
Customer Name : SUGESH VENKATASAMY
Customer Email : [protected]@yahoo.com
Status : SUCCESS

For any queries, Please contact the merchant indiaflowergiftshop.com.
Regards,
EBS PG Team
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