IndiaMart — Not Getting the 100 percent service for which I paid

I bought IndiaMart Export pacakge to get export leads and showcase my product in proper way. For the service i bought the catalogue is not working properly. I tried to contact the customer care and complaint on 25th june and todays its 20th july and still they are not able to resolve the complaint and just delaying me. When i am asking for proper reason they just delay with false lies. I asked for refund but they denied saying you getting other half service. I Paid for full so i should get full service but they deny on that. when i complaint this to customer care they talk like nothing has happened and not at all helping.

i want to get the refund or compensation.