IndiaMart — refund not received from indiamart supplier

Address:

Chennai, Tamil Nadu

I had raised a complaint 2953037 with indiamart for a supplier who was not able to deliver the product and is now delaying the refund.
The customer service is taking it's own time and the supplier is a cheat.
Action needs to be taken quickly.

On may 1 the order was placed for 100 bags of opc 43 grade cement. The supplier simha associates mentioned they will deliver on may 2 by 7 am. When it didn't get delivered my calls were not being picked up and he sent an sms by end of day saying not able to deliver and will refund.
He's yet to refund to the money after 6 days and everyday he says he'll give.
I raised a complaint with indiamart and they are looking inot it but they seem to lack the urgency and not sure why they have not yet spoken to the supplier.in speaking to india mart they said let's give the supplier time.