Indian Bank — Fund hijack

Address:	605003
Website:	indianbank.net.in

Hello,

My name is Mohamed Ismail a loyal customer of Indian bank since year 2010. I recently did an IMPS transfer via internet banking for an amount of 17, 500 from my Indian bank personal ac to an ICICI ac on 10th Mar'16. The fund was debited from ac and surprisingly it neither reached the beneficiary nor it reversed back to my account. Since then have contacted both via phone and emails to the bank customer care, grievance section, branch, etc. its already 6days now (16th Mar'16/11:55hrs) and no action has been taken. When have checked with branch head via phone today who says have no clue on how to resolve and is waiting for internet banking care to respond, asking to wait fr another 3 days to see if there is any action. He is very careless saying they being a branch also trying the same way as normal customer by calling writing to the customer care for an answer. This is so ridiculous! Am highly disappointed on this careless service of Indian bank, I highly regret being their loyal customer for all these years leaving many other leading private banks who are worth to mention for their quick attention. I don't know how many days more I will have to wait for my own funds? The reason to have chosen IMPS was it due to an urgent situation! Highly distressed and looking for a justice! The purpose bringing it to your attention to know possibilities to assist people in such situation. Also to make aware about horrible Indian bank services!