Indian Oil Corporation — FRAUD activity at IOC Petrol Pump - INDIAN OIL CORPORATI, KOMPALLY, HYDERABAD

Address:

Hyderabad, Andhra Pradesh

Dear Sir, on 25 May 2015 at 1550 hrs, I went to this INDIAN OIL CORPORATI, KOMPALLY, HYDERABAD, for filling up Diesel in my vehicle. I person filling the same feed the amount on the filling machine and showed me the Zero before filling, BUT THE PERSON WAS HOLDING THE FILLING IN PRESSED POSITION AND TWICE SWITCHED ON & OFF WITH HIS HAND. THIS WAS MANUAL FILLING AND NOT THE AUTOMATIC FILLING WHICH IS DONE AT ALL NORMAL PETROL PUMPS. THIS NOT THE FIRST TIME THAT SUCH A THING HAS HAPPENED, THREE INSTANCE HAVE HAPPENED AT THIS VERY PETROL PUMP, THEY ARE AS UNDER - 1. FIRST TIME ZERO WAS NOT SHOWN AND THIS TRICK OF SWITCHING THE MACHINE ON & OFF WAS ALSO DONE, I COMPLAINED THEN EVERY ONE AT THE FILLING POINT STARTED SHOUTING LIKE WILD DOGS ON ME. 2. SECOND TIME ZERO WAS SHOWN BUT THE AMOUNT WAS NOT FED IN THE FILLING MACHINE AND THIS TRICK OF SWITCHING THE MACHINE ON & OFF WAS ALSO DONE, I COMPLAINED TO THE MANAGER THEN ALSO EVERY ONE AT THE FILLING POINT STARTED SHOUTING ON ME, HOWEVER, THE MANAGER ON DUTY WAS AN EX SERVICE MAN AND HE HANDLED THE SITUATION AND ASSURED ME THAT SUCH ACT WILL NOT BE REPEATED & ON HIS REQUEST I DID NOT LODGE A COMPLAINT THAT TIME. 3. TODAY IS THE THIRD TIME THAT THIS TRICK OF SWITCHING THE MACHINE ON & OFF WAS ALSO DONE, I ON COMPLAINING EVERY ONE AT THE FILLING POINT AGAIN STARTED SHOUTING LIKE WILD DOGS, WHEN I TOOK THEM TO THE MANAGER ( THE SAME EX SERVICE MAN) THEY STARTED GIVING LAME EXCUSES AND TRIED TO PROVE THAT I AM TRYING TO LIE. This the WORST sort of customer care i have seen and THIS IS UNDOUBTEDLY ONE OF THE WORST petrol pump of IOC, kindly CLOSE DOWN THIS PETROL PUMP. I would also request you to kindly take some disciplanary action againt the FRAUD EMPLOYEES of this petrol pump and REFUND ME BACK MY AMOUNT. I HAD FILLED DIESEL OF RS 500/- AND THE AMOUNT WAS PAID THROUGH CITI BANK CARD. Thanking you and expecting a prompt action. Colonel Rameshwar Gupta