[Resolved] Indian Oil Corporation [IOC] — Consumer no:44394, cylinder not delivered of booking dt: 2-mar-16, booking ref:901434

manis23

from Basoda, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	spandan.indianoil.co.in/DBTLGrievance/comp_reply.jsp

Cylinder not delivered of booking dt: 2-mar-16, bookingref:901434 payment mode online - transref:[protected] through hdfc bank. Assurance received each time while called on[protected], complaint id recd 2584657 (Dt 18-3-16) and 2590624 (Dt 24-3-16) again via online portal (Https://spandan.Indianoil.Co.In) registered complaint no[protected]:54:19) final reply recd:refill would be delivering on or before 31.03.2016 subject to availability of stock. You may also contact with concerned distributor for getting the refill along with copy of this ecfs print (Image attached). Today (1-apr-16) distributor denied to receive printed copy (Ecfs) (Attached) as closing is in process even not able to provide receipt of same document also no cylinder delivery will be processed. 1) why cylinder is not delivered after advance payment. 2) as per satyam gas agency, asking for cash payment against this delivery and after receipt of online payment it will be adjusted in next delivery, if in 30 days time they have not recd payment how i should be assure of adjustment of same amount in next booking.3) where is my payment amount rs 576.5?
Consumer no:44394 name:manish patil, agency:satyam gas (S1, shaheed rajguru complex, opp mangal city, scheme no 94, adarsh mechanic nagar, vijay nagar, indore, madhya pradesh 452010)

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May 14, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response Cylinder not delivered of booking dt: 2-mar-16, bookingref:901434 payment mode online - transref:[protected] through hdfc bank. Assurance received each time while called on[protected], complaint id recd 2584657 (Dt 18-3-16) and 2590624 (Dt 24-3-16) again via online portal (Https://spandan.Indianoil.Co.In) registered complaint no[protected]:54:19) final reply recd:refill would be delivering on or before 31.03.2016 subject to availability of stock. You may also contact with concerned distributor for getting the refill along with copy of this ecfs print (Image attached). Today (1-apr-16) distributor denied to receive printed copy (Ecfs) (Attached) as closing is in process even not able to provide receipt of same document also no cylinder delivery will be processed. 1) why cylinder is not delivered after advance payment. 2) as per satyam gas agency, asking for cash payment against this delivery and after receipt of online payment it will be adjusted in next delivery, if in 30 days time they have not recd payment how i should be assure of adjustment of same amount in next booking.3) where is my payment amount rs 576.5? Consumer no:44394 name:manish patil, agency:satyam gas (S1, shaheed rajguru complex, opp mangal city, scheme no 94, adarsh mechanic nagar, vijay nagar, indore, madhya pradesh 452010)