Indian Railways — irctc reply wrong email id for e ticket cancellation

Address:	Vadodara, Gujarat, 390019
Website:	irctc.co.in

Despite my repeated request to [protected]@irctc.co.in, I am being told to send cancellation email from someone else email id. (Pics attached)
My correct email id saved in the irctc website- My profile is capt.[protected]@yahoo.co.in.(screen shot attached for ready reference).
Moreover, my transaction history is showing NO Records and ticket booking history is not visible.
I am attaching picture of sms received from irctc also.
Due to this I am unable to cancel the eticket with DOJ 3 May 2018.
I have tried many time to convince but the response is negative.

How can I sent ticket cancellation request from some else email id.
Request to kindly intervene.
Pl assist immediately.