Indian Railways — no refund of money for more than a month

Dear sir,

I am following up with irctc for the refund of my money for past one month. They are just fooling... Saying that the request has forwarded to concerned department. I did online payment the details of my booking which got rejected as below:

Date 29/10/2017 bct to adi
Txn id [protected]
Amount rs. 3810/-

The said transaction got failed and till date i have not got the refund.

I have written 29 mails. The authorities has acknowledged and stated that they will ask for refund. But still no action.

Please help.

Regards,
Vijay kankanwadi
M: [protected]