Indian Railways — Non refund of my tickets against PNR no. [protected] & [protected]

Address:

Faridabad, Haryana, 121001

I booked online tickets to travel on 11 oct. from Amritsar to Delhi aongwith my family & relatives from train no. 12380 and we booked tickets PNR no. [protected] & [protected]. But the train was cancelled due to farmer agitation and we could not travel in this train. We did not cancel the tickets as it was mentioned in the ticket 'Point No. 12- "In case of train cancellation, full refund will be granted automatically by the system. " But the refund was not given to us automatically till 14 Oct. I filed online TDR on 14 Oct. for refund... the stauts of which shows 'CR Repudiate'. We have written compalint to Customer care vide complaint no.[IRCTC #2254284 & IRCTC #2245849. But they had neither replied to our query nor refunded us our hard earned money back. Request you to please help us to get our money back.