Indian Railways — pos refunds on cancellation of ticket - pnr no.[protected]

Address:	Hyderabad, Andhra Pradesh, 500059
Website:	IRCTC POs REFUNDS ON CANCELLATION OF TICKET

Dear Sirs,

My name is A.V.L. Prasad Rao, a retired Dy. Manager from SBI, Hyderabad. I booked a ticket on 16, 10, 2017 at A.S. Rao Nagar Rly. Extn. Counter; for my journey from Visakhapatnam - Secunderabad on 24.01.2018; through RuPay Card issued by SBI, Gaddiannaram Branch, Hyderabad; which is linked to my Current A/c. No.[protected]. My account has been debited with Rs.4, 440/-.

2. Later, I cancelled the ticket No.86304692 on 27.10.2017, at Dilsukhnagar Rly. Extn. Counter, Hyderabad, and the refund amount involved is Rs.3, 300/-, vide your cancelled ticket No.85910407. After giving a reasonable time, I approached the Dilsukhnagar Rly. Extn. Counter who asked me to approach my Bank people. I rushed to my Bank - SBI, Gaddiannaram, Hyderabad and enquired but they said that there was no credit to my account and confirmed that there is no outstanding entry lying in Bank"s System Suspense Account unattended to. Till date, I did not receive the funds back. Normally, you take 3 - 4 days to refund the amount or else a maximum of 15 days. But, quite alarmingly, the refund is delayed by 47 days. And, surprisingly, there is no system available to the passenger to know why the delay is and there is no proper window of IRCTC, to enable the passenger to give vent to his feelings. I tried to complain through the mobile web page, thrice, but the page is not available.

2. I, therefore, request you to please look into the matter immediately, and arrange for the refund of my amount of Rs.3, 300/- at your earliest convenience or else, please let me know the present position as to where my funds lie, at least, and how much time you will take for the refund of the same.

Thanking you Sir,

Sincerely yours,

A V L PRASAD RAO.

Cell No.[protected]
Email Address: angara.[protected]@gmail.com