Indian Railways — Refund against TDR filed

Dear Sir / Madam With ref to PNR. No. [protected], As my journey was re-planned I went for e-ticket cancellation from Booked ticket history (IRCTC Portal) and the ticket could not get cancelled due to TDR was filed beyond the prescribed time limit. Later, I filed TDR and the reply from Railways was: Dear Customer, With reference to refund against PNR Number [protected] with reason Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. TDR filed against PNR Number [protected] was neither registered nor transferred by the system to the Chief Commercial Manager/Refunds with reason TDR was filed beyond the prescribed time limit . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . This is an Auto generated mail. Please do not reply. -- With regards, TDR Team, [protected]@irctc.co.in My query to is: how a passenger can file TDR in the late midnight hours as the train departs at 02.15 hrs. From the departing station? Please reply to this...so that next time we will be aware... (or) how a passenger can file TDR within 02 hrs. of time while on board. I made several mails to [protected]@irctc.co.in but till there is is no favourable reply nor refund. Details are as below: Transaction ID PNR Number Train No From To Date of Journey Reservation Status Date of Booking [protected] [protected] 12975 KCG ET 17-Aug-2014 EDR Repudiate 13-Jul-2014 It is impossible for few passengers like me to file TDR within 02 hrs from the departure of train from the boarding station. I have followed IRCTC rules and it is the duty if railways to refund against my TDR filed. Please reply. Regards V.GOPI [protected]