Indian Railways — Refund has not received

Address:

Mumbai City, Maharashtra

I filed a TDR request for below details : Transaction id : [protected] PNR NO : [protected] Train NO : 12289 Journey from CSTM to NGP Date of Journey :19-Jun-2015 The above given date is the same date when all mumbai trains were running late due to rain, i have also attached the proof. After raising many ticket i didn't got my refund and no updates from IRCTC.