Indian Railways — Refund of failed transaction due to transaction dropped

Address:	New Delhi, Delhi, 110081
Website:	irctc.co.in

I have tried to book a ticket for Mumbai on 02/12/2016

i have paid rs, 750 twice
but transaction was dropped both the time but my money has been deducted.
now i had complained on irctc care thet said the amount is refund.
but it has been, 5 days the amount is mot refunded in bank account.

i lost a sum of total 1500/-

transaction id's are - [protected], [protected]

irctc account - [protected]@gmail.com

Paytm account - [protected]@gmail.com