Indian Railways — regarding refund against pnr no. [protected]

Address:

765015

Vide cited pnr detail, e tickets were bookedfor the journey betweentikiri (Tkri) and howrah (Hwh) on dated 24th june 2017 (Travel date 19 july, 2017) for five person,

But train was cancelled on travel date and travel was not possible.

As train was cancelled tdr was not required to be filled and automated refund was supposed to be executed by railways. But it was not happened in my case.

I have requested to irctc but got no response. Then i contacted e co, vizag, where they hv sent me a status report (Attached herewith), wherein it is mentioned that "train route was diverted and passenger not travelled."

It may please be noted that the train route was closed for the reason that one railway bridge span near theruveli station was washed away due to heavy rains and this has affected the total rail operations for a week. Further to this the my train alongwith many was not in operation from both the directions for more than 20 days.

I feel heavily cheated and harassed by the railways record and not getting any refund.

Kindly help.