Indian Railways — resolution not done by irctc

Address:

792102

Sir/madam,
I have booked a ticket to new tinsukia from guwahati pnr no-[protected] my journey date is on 25 august 2018. Due to track problem guwahati railway station inform all the passengers on 26.08.2018 at 5:am that your train has been cancelled. All passengers waiting full night at guwahati railway station. I call railway customer care then he replied me to wait for 1 week your ticket amount will be refunded by irctc. But amount still not refunded back to the account. I have tried today to contact the irctc customer care number. They have told me to send an mail with the details. What should i do to get the money back? Kindly help me the needful things. Our railway department replied kindly note that no refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or tdr not filed online upto four hours before the scheduled departure of the train. Again i replied to concern mail kindly note that this is not my fault generally if train is cancelled by the station authority no need to cancelled or file tdr. The ticket refund amount will be auto credited to respective bank account.in earlier mail i mentioned the train has been cancelled by the guwahati railway station authority.
So i requested to you kindly confirm from the guwahati (Ghy) railway station why they cancelled the train and not informed the irctc about cancelling the train. But concern department replied me in case of train cancellation on its entire run from originating station to destination station by railways, your full ticket fare will be refunded automatically.in other case of partial train cancellation, train diverted, train short terminated etc., tdr is required to be filed up to seventy two hours of scheduled departure of the train at passengers boarding station. Please visit refund rule for further details. Again i replied the concern department kindly note that i don't know what is the procedure i called your customer care no on[protected] at 5 pm but your customer care authority replied that wait for 1week your ticket amount will be refunded and not guided me to file tdr within 72 hour i don't know what is the procedure
So kindly do the needful because 1420 is a big amount for me.
So kindly do the needful at your end
Ticket details
Train no-12424
D. O. Booking[protected]
Ticket fare-1420
R r kumar
[protected]
Mail-singhravi. [protected]@gmail.com