Indian Railways — TDR Refund pending since 2.5 months

Address:

Vadodara, Gujarat

On 7th May, TDR Refund reuqested was for PNR Number [protected] for reason "Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel." Reference No for this is: [protected] Ticket for 3 passengers were booked in wait list... And 3rd passesnger status was WL1 when chart was prepared and third passenger did not travelled. Only 2 RAC passengers travelled on 5th May. I have done follow up and mailed [protected]@irctc.co.in on 29 May, 17 Jun, 1 Jul & 2 Jul. Refund is not being done and was asked to cooperate and wait. It was informed that refund is done by zonal railways and not IRCTC. Further on information from IRCTC, I have mailed [protected]@claims.indianrail.gov.in for 3 times (5 Jul, 8 Jul & 17 Jul). No one replies from this email ID. Being a tax payer and a consumer, I shouldn't be running and shuttling between IRCTC or Indian Railways - it is of no significance to consumer who will refund. Please suggest what should I do. This is a simple case of refund when 3 Wait List tickets were booked online - on chart preparation, 2 became RAC and 1 remained in wait list (passenger did not travelled as this was online ticket). Aindri Jha [protected]