Indian Railways — the irctc tatkal booking and wallet

Address:	New Delhi, Delhi, 110068
Website:	www.irctc.co.in

Sir, though railway is working a lot in advancement, its a real shame that basic requirements are still lagging behind.

1) i had to book a tatkal ticket due to irritatingly slow server, website was hanged and i had to miss my interview. Speed can't be an issue as i have internet speed of 40mbps. If railway is so incapable handling the burden of 100 crore indians why don't they ask for private sector to get in.

2) you people charge rs. 70 for irctc wallet. What is the use when we cant use it during tatkal booking. I applied for it, poured a 1000 bucks in it and during booking, otp came after 25 mins when all tickets were booked. So now you tell me what will i do with the money i have in wallet. At least in bank i am getting interest on that.

3) you people deduct money and it doesn't come back until i write you in mail. You are super active during sucking money from our pockets but too shy when it comes to refund

I am sorry to say but its a real shame you people suck our blood so much in the name of taxes and this is the kind of services we get in refund where we cant trust you with our careers like you ruined mine.
I know all these writings will go in vain coz i have full trust that it wont even be looked or process bt i have to live with that coz we trusted u with everything. I you have even a little shame, escalate the issue. Its a very important concern of millions if not crores. Tatkal booking has gone worse with time