Indiapost — Air Parcel is showing "item dispatched" from past 5 days

Website:

www.indiapost.gov.in

My two(02) transcripts in two different envelops were mailed by ccs university, meerut from the campus post office on 14-Aug-2021 to ICAS, canada. Now, it is the 05th day and the website is showing the same status. I had called in on the customer care number and spoken to the customer care people, even they are clueless and they said that status will be soon updated. The two consignment No. are CU[protected]IN & CU[protected]IN . i would request you to kindly expedite the delivery and keep us informed by regularly updating the status on the website.