[Resolved]  Indiatimes Shopping — Poor Service by Indiatimes Shopping

Address:

Gurgaon, Haryana

I have placed an order for IFB Microwave oven 25DGSC1 on 12th Dec 2013 (Order No: [protected] ) and 22nd dec 2013 was given as expected date for delivery. When I didn't received it on 22nd dec 2013, I registered a complaint (Case Id. 1214491) through indiatimes shopping website, but to my surprise it was closed next day without informing me. I again registered a complaint by calling customer care of indiatimes shopping (Case ID 1215738) and after much follow up they told me on 30th that the item for which I have placed an order is out of stock, so after 18 days they told me that they will cancel the order and refund me entire amount. But next day a delivery boy delivered Microwave at my home, so I accepted it. Now the Microwave I received was faulty, it started sparking. A technician from IFB visited and he confirmed that microwave is indeed faulty as transformer is sparking and needs to be replaced. So I called IFB office Gurgaon to replace the Microwave which they approved and internaly placed a second order with indiatimes shopping (Order No: [protected]) with remark (Repunchorderagainstoldorder#[protected]) with delivery date 20th jan 2014. Now indiatimes shopping surprised me again by sending me a message and a mail on 15th jan 2014 that your product has been delivered, but in fact I haven't received anything. So I again raised a complaint (Case Id: 1245152) that I have not received it, to which they said it was delivered to wrong person/address and we will be sending it again. To my further surprise I got a call from IFB (Branch: Okhla, Delhi) that they are out of stock for IFB Microwave oven 25DGSC1, so please cancel your order and take refund. Now till today 17th Jan 2014, I haven't received a refund or replacement piece, and I am also not aware of current status what's happening at your end. Its been more than 1 month from 12th Dec 2013 to 17th Jan 2014, I am suffering due to mismanagement of indiatimes shopping, and one more example of mismanagement of indiatimes shopping is that the IFB Microwave oven 25DGSC1 is still in stock on indiatimes shopping website.