[Resolved]  Indusind — credit card bill [inr 1, 00, 305.00/-] [24/dec/2020]

Address:

100000078751-Indus Ind Bank Ltd

Dear IndusInd,

I have notified through an email regarding my credit card bill payment on 24/DEC/2020

Is that a good way to suggest me paying such a huge amount once again using other means without reverting the amount back to my ICICI account from your INDUSIND swift pay or bill desk.

Seems like it's a problem with INDUSIND bill desk swift pay, what else can I do from my side with these applications as I have no access, I have paid the amount on time 24/DEC/2020 as my DUE date for INDUSIND credit card is 25/DEC/2020

I have just quickly verified once again the transactions recorded in my ICICI account for the amount INR 1, 00, 305.00/- I have paid on 24/DEC/2020

Can you please refer to the attached screen-capture containing the transaction recorded in my ICICI account with reference number as [protected], It is showing as success where as the receipt Indus-24-DEC-20 generated by bill desk through INDUSIND swift pay paid through below URL showing as pending.

https://www.billdesk.com/pgidsk/pgmerc/induscard/indus_card.jsp

The above URL is the integration page between BILL DESK and INDUSIND, hope your technicians will have access to the logs which can help them to track the issue.

But anyhow the amount has been transferred to IndusInd as a beneficiary in the bill desk according to the translation recorded in my ICICI bank account, please refer to the below details and attached screen-capture files.

[protected]Indus Ind Bank Ltd

Hope these details help you to track the transaction in your INDUSIND bill desk and this incident should not affect my CIBIL score under late payment report.

Regards
Raghu