Infibeam — Refund of amount against my purchased ID no: 13102181 and order ID No: 2261741 for faulty roti maker

This is with reference to my purchased ID No: 13102181dtd:[protected] and order ID no: 2261741 from Infibeam online shopping for 1no kitchen pro roti maker multi colour . This roti maker was shipped via Infibeam logistic with taking code IBDELMAH 709350AF59 and received by me on 29.05.2014. After opening the box it was found that the Thermostat ofthe Roti maker was not working and there was no control on temperature. The issue was immediately takenup with Infibeam customer care since it was having 6 months warranty period, and vide “Return merchandise authorization (RMA)-21535 it was returned back to Infibeam, Gurgaon center on 17.7.2014 for replacement .After replacement the product was shipped back to me. After receiving the product back I opened the box again it is found that the Roti maker has still problem now with fault in its plug. Plug is having only 2 pins instead of 3 pins. The issue was again taken up with Infibeam customer care and this Roti maker was again sent back to Infibeam, Gurgaon center vide : Return merchandise authorization (RMA) 22482 by Indian speed post .But unfortunately the Infibeam Gurgaon center rejected the parcel and this product has been returned to me by Indian post saying that the parcel is not accepted by Infibeam. The shipping cost was Rs 116/- which is still not paid to me even though there is no mistake from my side. Immediately the issue was once again taken up with Infibeam customer care for resolution but Infibeam customer care did not resolved the issue till date. The customer care always quotes as follows by E-mail. “ we have forwarded your concern to the relevant department for approval, we will have a response for you soon, please give us time for revert” Therefore I am very much upset the way the customer care is handling this issue. Because of customer care delay the roti maker is still lying with me and has to be picked from my address for replacement /refund. In this context I would like to brief the following, 1. This roti maker was supplied by M/s Alpa Radios. First time they sent me the faulty roti-maker whose thermostat was not working and there was no control on temperature. 2. Second time againt hey have sent a faulty product whose plug has only 2 pins instead of 3 pins. 3. This clearly shows that M/s Alpha Radios cannot be believed since they are only selling faulty products. Hence I want to get read from this supplier and hence requesting refund amount from Infibeam. To resolve this issue once for all I kindly request the following I) Infibeam has topick up roti maker from my address immediately . II) Infibeam has to reimburse shipping charges of Rs.116/- already paid for Indian post for sending this product vide RMA 22482, and rejected by Infibeam, Gurgaon center. III) After receipt of the product Infibeam has to refund amount of Rs. 699/- paid by me to purchase this product. This will resolve the issue once for all . Hoping for positive action from you considering the seriousness of the issue.