[Resolved]  Aviva Save Guard — wrongly sold by the representative

Address:

South Delhi, Delhi

We have been cheated by the AVIVA and ABN AMRO representatives by false statements and going by the company’s brand name, we believed them.

The product SAVE GUARD policy of AVIVA had been miss
sold by the INDUSIND BANK representative to us, we were told that only 3 premiums are to be paid and after that the money can be withdrawn from the policy i.e locking period is 3 years and no surrender charges applicable after that. As the policy had been explained in detail to us by NDUSIND BANK as AVIVA representative (though a false one), we trusted the same. However, we had not expected that these kind of false statements would be used by a big company like AVIVA.

Now when we have requested the company to discontinue the policy, we have been told that there are heavy surrender charges to be paid. Nobody from the customer service tells clearly what would be the charges

We feel this is a very unethical act by both NDUSIND BANK & Aviva as they try to lure the customers.

So please do not do that.