GTPL Internet Service — not working properly

Address:

Vadodara, Gujarat

I got the internate connection but very first day the problem arise. some times connection cut and automatically connected. I can not understand the issue. from the last 6 months I hear that there is some problems in the the line. but the problems of connectivity is worse.
Only the good thing in the company is that the toll free no service is good but it is only for verbal good communication,. the dealing assistant of phone are not able to or phone to their higher responsible officer or may be they warn to not provide such telephone message.
Yours
Shreyas