TATA Indicom DoCoMo — Internet connection not working

Address:

Bangalore, Karnataka

My internet connection is not working for past 10 days. I filed a complaint on Sunday. The customer care told me that it will be resolved in 24 hrs and some one will reach out to me in 4 hrs. No response after 4 hrs. I call them up again and they tell me again some one will reach out to me on Monday. On Monday a tata indicom personnel calls from Chennai. This again is frustrating because I have told them clearly in the first call itself that I want the issue resolved in Bangalore. I tell the person calling from Chennai that I am in Bangalore. Then he says he will route the issue to Bangalore team. Nevertheless I get another call from Chennai. I tell the same to this guy. I dont hear from them anymore on Monday. On Tuesday I call customer care again to check up. They tell me some one will definitely reach out to me by today. Since no one reached out to me after lunch. I call again . He says some one tried to reach out to me on Monday and their call did not go through which sounds ridculous because the guy I called in morning did not tell me anything at all. I hear some one will reach out to me in 2 hours. No one reaches out to me in 3 hrs. I call again begging him to give me the contact number of the technician. I get stock answers in reply and that he does not have the number of the technician. Its been 3 days since I filed the complaint and still the issue is unresolved. Its just so frustrating going through customer care process again and again.