Irechargeonline.com — Regarding failed recharge and money deducted from account

Address:Gurgaon, Haryana, 122002
Website:iRechargeOnline.com

The recharge of INR 400 on Idea Postpaid number +91 [protected] from iRechargeOnline website was failed on 13 May 2016. But the amount was deducted from my bank account. Afterwards I was unable to log ticket on website as it was showing account suspended.
After sending several requests on mail, I have not received payment. Request you to kindly resolve issue.

Please find below details of failed transaction:
1) Transaction ID:- XY495207FSJ2S2CVXI51
2) Payment ID:[protected]
3) Payment Mode : HDFC Bank
4) Amount : 400.00
5) Customer Name:- Vishal Athilkar
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iRechargeOnline.com customer support has been notified about the posted complaint.
May 30, 2016
Updated by Vishal Athilkar
The recharge of INR 400 on my friend's Idea Postpaid number +91 [protected] from iRechargeOnline website was failed on 13 May 2016. But the amount was deducted from my bank account. Afterwards I was unable to log ticket on website as it was showing account suspended.
After sending several requests on mail, I have not received payment. Request you to kindly resolve issue.

Please find below details of failed transaction:
1) Transaction ID:- XY495207FSJ2S2CVXI51
2) Payment ID:[protected]
3) Payment Mode : HDFC Bank
4) Amount : 400.00
5) Customer Name:- Vishal Athilkar
6) Contact Number:- +91 [protected]

Regards,

Vishal Athilkar
Mob- +91 [protected]
Complaint comments 

Comments

You must have to improve your services
Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Hi,

Call me on my number +91 [protected] for communication.
Dear Customer

As per your telecon with our customer service associate on 2nd June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.

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