[Resolved]  Justeat.in — Regarding the Order placed and cancellation

Address:

Bangalore, Karnataka

Hello, Today I had made online order through just eat for one of the occasions. Later, I have received the call from your customer care that I cannot place online order for more than two in a day with a coupon code. Interesting this was, nowhere in the website has it been mentioned about such restrictions with the coupon code. Also, I was able to pace all the 7 orders successfully in the website which means that website hasn’t blocked me in case I cannot place more than two orders a day with/without coupon code. My amount also been deducted for the same. I have received the order confirmation too. Later, I have received the call from customer care and I have been updated that my placed all 7 orders will be cancelled because of the restrictions (which obviously I didn’t see anywhere in the website). Since I was not convinced with the answers from the tele caller, I had requested to get me connected to any of the senior person. But, the senior person was talking totally arrogantly and respecting neither my words nor my occasion for which I have placed the orders. I had to re-plan the food arrangements because of this and asked your tele caller to cancel all the orders which is not been cancelled yet(till 14:20 Hours, 3 hours from the time of order is been placed) even I have called to customer care to cancel the orders twice. I am not sure, why this is taking longer time to cancel the order. Please find below orders which is been placed by end and couldn’t process Order Id : 1457896 Order Id : 1457899 Order Id : 1457904 Order Id : 1457908 Order Id : 1457910 Order Id : 1457912 Order Id : 1457915 I am expecting a clear explanation on · Why my order has not been processed when there was no restrictions from the website. · When my order has not been processed when the payment was accepted from the website · Why my order has not been cancelled even after repeated calls to the customer care and also even after 3 hours from the time of order All the above makes me to understand your way of service to the customer, unprofessionalism and fake promises to the customer I am also attaching few offers which has never mentioned about the restriction that, I cannot order more than two in day using any coupon codes. Thanks Naveen [protected] [protected]@gmail.com