Kallada G4 Travels — ticket amount refund

Sir,
Through goibibo i booked bus ticket from Hyderabad to salem on 15.12.2019 travel date.i had paid Rs.1479 for ticket.on sunday bus delayed 2.30 hours actual departure time is 6.20 p.m but bus started 9.00 p.m and around 6.00 a.m again the bus was breakdown at madiwala, Bangalore.My entire trip plan collapsed and again i spend Rs.4000 to arrange alternate mode of travel to reach salem.I went office late because of your service and entire day makes me irritating because of your bus service.I spent money and I need refund for your worst service and delay.please escalate the issue to your head office.

Regards
A.Lakshmi Narayanan.