Kamdhenu Sweets — Employee behaviour

Today I visited one of your sweet shop in Gariahat, I told your employee why he didn't wear the mask and why he didn't tell customers to wear a mask, ata akta khawarer dokan
He said " akhon to sobai erokom e korche, vitor a khawar permission ache"...
Amar bolar por o na apnar Employee mask porlen, . Na customer der bollen mask porar jonno, , , and lagatar without mask kotha bole cholechen,
Apnader Employee jodi mask na pore tahole customer k se bolbay ki kore, ,
Please look into this matter...
I don't have any photo pr video of the conversation, kindly check CCTV if possible, date 30/11/21, time around 6.50 pm