[Resolved]  Kaunsa.com — MOBILE HANDSET NOT DELIVERED

Dear Sir/Madam I had purchased a Mobile Phone from their site on 30th June 2013 which has not been delivered till date despite so many mails and telephone calls. I am giving below transcript of my mails with the customer care team of Kaunsa.com. Pls help me in getting my product or Refund from these fraudsters. Regards, Manik Undre [protected][protected][protected][protected] From: [protected]@hotmail.com To: [protected]@kaunsa.com Subject: FW: Urgent solution required Date: Mon, 7 Oct 2013 15:34:37 +0530 Ten more days passed and NO REPLY. If this is the response from Escalations, then where to go ???? I am launching a complaint with Consumer Court for all the harassments I have gone through for dealing with you people. Regards, Manik Undre [protected][protected][protected][protected] From: [protected]@hotmail.com To: [protected]@kaunsa.com Subject: RE: Urgent solution required Date: Fri, 27 Sep 2013 12:11:31 +0530 Till now, I have neither received the product nor the tracking details... Regards, Manik Undre [protected][protected][protected][protected] Date: Tue, 24 Sep 2013 10:57:36 +0530 Subject: Re: Urgent solution required From: [protected]@kaunsa.com To: [protected]@hotmail.com Dear Customer Thank you for writing to us we would like to inform you that we are in to direct touch with the seller regarding your order but w have not received the tracking details from the seller yet but as per seller confirmation you order has been dispatch from the seller's end Regards Escalations Team On Mon, Sep 23, 2013 at 2:13 PM, sanjeev aggarwal <[protected]@hotmail.com> wrote: You mentioned 24 hours for tracking number. It is already 72 hours and nothing is received. Can you provide some concrete solution to my problem ?? I thought that after contacting escalations department, my problem will get solved immediately but ... Awaiting your CONCRETE REVERT. Regards, Manik Undre [protected][protected][protected][protected] Date: Wed, 18 Sep 2013 10:57:46 +0530 Subject: Re: FW: Urgent solution required From: [protected]@kaunsa.com To: [protected]@hotmail.com Dear Customer, We would like to inform you that within 24 hrs. you will be able to received your tracking number. Please co-operate with us with further assistance. Thank you. Regards Support Team On Tue, Sep 17, 2013 at 1:57 PM, sanjeev aggarwal <[protected]@hotmail.com> wrote: Awaiting your revert on the trailing mail... Regards, Manik Undre > From: [protected]@hotmail.com > To: [protected]@kaunsa.com > Date: Fri, 13 Sep 2013 05:46:56 +0000 > Subject: Re: Urgent solution required > > This would be the second time that I have been told that product will be delivered in 2-3 days. > > I hope it actually happens this time. > > Pls send the product immediately and give me the despatch details. > > Rgds > > Manik > Sent from BlackBerry® on Airtel > > -----Original Message----- > From: "Escalations Kaunsa.com" <[protected]@kaunsa.com> > Date: Fri, 13 Sep 2013 05:41:14 > To: <[protected]@hotmail.com> > Subject: Re: Urgent solution required > > > > > > Dear Customer, > > We apologize for any inconvenience this matter may have caused to you. > > We wise to inform you that we are into direct touch with the seller regarding your order and as per seller confirmation your order is ready for the shipment so kindly confirm us so that we cam dispatch your order and you would be receiving it within 2-3 days > > Regards > Escalations Team > > > > > On Thu, Sep 12, 2013 at 12:40 PM, sanjeev aggarwal <[protected]@hotmail.com <mailto:[protected]@hotmail.com> > wrote: > > > > > My ticket number is Kaun/T134065/26E2IRSC38 & my order number is Kaun/134065 dated 30th June. > > I am struggling to get my Product or Refund from last 3 months but every time I have been told something or the other. > > Could you pls look into the matter and resolve on PRIORITY. > > I am tired of writing mails to your customer service desk. > > Hope I will get the solution immediately. I want my refund or the Product promised. > > Rgds, > > Manik Undre > > > Kaunsa Admin 9/11/2013 6:08:59 PM > > > Dear Customer, > > We are extremely sorry for the inconvenience caused to you. > > We regret to inform you that due to any issue if our seller was unable to provide you product so according to our policy we can only provide you cash voucher which has a lifetime validity of the full amount which you had paid to us through which you can purchase any other product from us. > > Regards > Support Team > > > > You - 9/10/2013 3:58:42 PM > > > I SPOKE TO MR. AARUSH KUMAR AT LENGTH ON THE SUBJECT 2 DAYS BACK AND HE CONFIRMED ME THAT I WILL GET MY REFUND IN THE NEXT 10-15 DAYS WITHOUT FAIL. > > NOW YOU ARE AGAIN TALKING OF GIVING VOUCHER. WHAT IS THIS ??? > > ALREADY IT IS 3 MONTHS THAT I HAVE NEITHER RECEIVED THE PRODUCT NOR THE REFUND. > > KINDLY PROCESS MY REFUND WITHOUT FAIL NOWWWWW > > > Kaunsa Admin 9/11/2013 2:01:31 AM > > > Dear Customer, > > We are extremely sorry for the inconvenience caused to you. > > We regret to inform you that the seller"s product which you have chosen, we had stopped dealing with that seller due to delay in delivery from same, but we would like to inform you that we had different vendors with different pricing, as we had stopped dealing with that vendor through which you had placed order, we are unable to provide you product on the price paid by you, so we are providing you cash voucher of the same amount which you had paid to us by which you have to again placed the fresh order for the same product. > > We are waiting for your response. > > With Regards > Kaunsa.com > > > > You - 9/6/2013 3:10:57 PM > > > ARE YOU GOING TO DELIVER THE PRODUCT OR NOT ?? > > HOW MUCH TIME IS REQUIRED TO CO-ORDINATE WITH THE VENDOR. > > KINDLY CONFIRM DESPATCH DETAILS IMMEDIATELY. > > IT SEEMS YOU PEOPLE DON'T EVEN KNOW WHAT CUSTOMER SERVICE IS... > > THIS IS MY LAST MAIL ON THE SUBJECT. > > > Kaunsa Admin 8/31/2013 3:27:27 PM > > > Dear Customer, > > We are extremely sorry for the inconvenience caused to you. > > We are co-ordinating the issue regarding the shipping details with the vendor as soon as we get updation we will provide you the same at your mail id. > > Please co-ordinate with us for further assistance. > > With Regards > Kaunsa.com > > > > You - 8/28/2013 4:18:21 PM > > > Reference to you last communication about 10 days back, I am yet to receive the product or even the despatch details of the product. > > Now after discussions and confirmation also, product is not delivered till now. What is this ?? > > > Kaunsa Admin 8/19/2013 3:50:55 PM > > > Dear Customer, > > > As per telephonic conversation with the customer support we can provide you product on the price paid by you in 4-5 working days. > > Regards > Support Team > > > > > You - 8/15/2013 12:41:26 PM > > > We have been playing this Tennis Match from quite long now and the end result is I am stuck with my money with you people from last 2 months for NOTHING... > > I cannot wait any further, nor can be consoled by your wrong commitments. > > IF I DON'T GET A CONFIRMATION ON MY REFUND BY TOMMORROW EVENING, I AM RAISING A COMPLAINT IN THE CONSUMER COURT AS WELL AS INVOLVE YOUR DIRECTORS OF MIFY SOLUTIONS IN THIS ENTIRE THING AND I MEAN IT... > > > > Kaunsa Admin 8/8/2013 11:10:59 AM > > > Dear Customer, > > We are extremely sorry for the inconvenience caused to you. > > We would like to inform you that we are trying to refund you as well as We are co coordinating with the payment gateway regarding your refund process. > > > Thanks & Best Regards > Kaunsa .com > > > You - 8/7/2013 2:52:27 PM > > > Kindly process refund today evening and confirm. > > But I must say that with this kind of delayed services, no one would be interested in buying again at kaunsa.com <http://kaunsa.com> > > > Kaunsa Admin 8/7/2013 2:42:55 PM > > > Dear Customer, > > We are extremely sorry for the inconvenience caused to you. > > We regret to inform you that we are trying again and again for your refund but some error occurred from payment get way side. also we are regular coordinating with payment getaway regarding this issue. > > According to payment get way this technical problem will resolve maximum today evening then we will again refund your amount and we would also like to inform you that this amount would be reflect with in 7-10 days . > > If you are Interested for voucher so we will provide voucher amount to you . you can use this voucher for your next shopping .kindly provide approval for this > > Thanks & Best Regards > Kaunsa .com > > > You - 8/6/2013 12:08:44 PM > > > Pls update status... > It is already two months that I have paid the money for nothing... How long it will take to refund and why so much delay ? > > Your phone numbers are also not reachable... > > > > Kaunsa Admin 7/30/2013 6:30:58 PM > > > Dear Customer, > > We are extremely sorry for the inconvenience caused to you. > > We would like to inform you that your refund is in process will take 4 to 5 working days. > > Please co-ordinate with us for further assistance. > > Regards > Support Team > > > You - 7/26/2013 12:15:42 PM > > > It is 15 days now and I am yet to receive the refund. > Pls let me know the status of refund and do the needful at the earliest. > > > Kaunsa Admin 7/10/2013 5:01:46 PM > > > Dear Customer > > Thank you for writing to us > > We would like to inform you that we have started your refund process from our end which will take 12 to 15 working days. > > Please co-ordinate with us for further assistance. > > Thanks & Best Regards > Support Team > > > > You - 7/9/2013 5:06:42 PM > > > I HAVE ALREADY MENTIONED THAT IF YOU ARE ABLE TO PROVIDE MY PRODUCT AT AGREED PRICE, THEN KINDLY REFUND THE MONEY WITHOUT ANY FURTHER DELAY. I DON'T WANT YOUR CASH VOUCHER. > WHAT IS THIS ??? YOU ARE NOT ABLE TO PROVIDE ME THE PRODUCT AND INSTEAD OF REFUNDING THE MONEY, YOU ARE AGAIN AND AGAIN TELLING ME TO TAKE A CASH VOUCHER. IS THERE ANY CUSTOMER VALUE OR NOT ??? > NOONE PICKS UP THE CALL ALSO AT YOUR CUSTOMER SERVICE NUMBER... > I DON'T HAVE TIME FOR ALL THIS. KINDLY CONFIRM REFUND ASAP OR I WILL BE FORCED TO MOVE TO CONSUMER COURT. > > > Kaunsa Admin 7/9/2013 5:00:55 PM > > > Dear Customer, > > We are extremely sorry for the inconvenience caused to you. > > We would like to inform you that the product which you ordered got out of stock due to bulk of orders so we could not be able to provide you same, instead of that we can provide you cash voucher of the same amount which was paid by you through which you can purchase any other product from us. > > We are waiting for your response. > > Regards > Support Team > > > > > > You - 7/8/2013 3:35:22 PM > > > KINDLY REFUND THE AMOUNT TO MY CREDIT CARD IF YOU ARE NOT ABLE TO SUPPLY THE SAID PRODUCT AT THE SAID PRICE. PLS REVERT ON PRIORITY. > > > Kaunsa Admin 7/2/2013 4:16:54 PM > > > Dear Customer, > > We are extremely sorry for the inconvenience caused to you. > > We would like to inform you that the product which you have order on our site. Through which seller is providing the product is unable to provide we have got another seller through which you could place the order of the same product. For this we could provide a cash voucher code of the same amount which you have paid to us. > > We are waiting for your response. > > Please co-ordinate with us for further assistance. > > With Regards > Kaunsa.com > > > > > You - 7/1/2013 2:24:18 PM > > > I have not yet received the product. Kindly update status. > > > Regards, > > Manik