Kaunsa.com — Refund issues

I paid Rs 13154/- for Samsung TV on September 20, 2013 through netbanking. I was informed that I will receive the product by 5th October 2013. I did not receive the product even after 1 month of placing the order. Whenever I used to call they used to tell me I will get the product in 3 to 4 days. There was no communication about delay from their side, every time I had to call them and find out about the status of the order. Finally after more than a month when I called them I was told that there is some problem from their end and they have cancelled the order and they will give me cash voucher. I informed them that I do not want any cash voucher, I want my money credited to my bank account, but they are saying they will only give me cash voucher. I don't trust these people and want my money back, I don't want to suffer because of the problem at their end. Kindly do the needful. Thanks.