Kaya Skin Clinic — Humiliating me by calling for appointment and on reaching the clinic informing me that there is no appointment.

Address:	400705
Website:	kaya

After submitting my complain to customer care at kaya. i received an email from ms sunita confirming that my issue was addressed and a telephonic call confirming the appointment for the facial services scheduled
I recevied a sms from kaya confirming of booking my appointment at inorbit vashi clinic on 15th august 2016 at 11.30 am
On reaching there my ordeal began.
Ms. vandana, ms. shabana and ms. sushma verbally abused threatened me and humiliated me.
According to them i had no appointment scheduled for that day and time.
I called customer care for help and ms. urmilla too joined in with them.
There was no help from ms. sunita as well.
I had too wait 2hours and 30 min to get in writing that they apologies for there misconduct.
I have yet to receive my services /refund
I think kaya clinics are least bothered about there customers.
I felt most humiliated, and abused.
Does no one at kaya feel responsible to sort my issue out