Kaya Skin Clinic — Laser hair reduction package unfair termination

shobhabpillai

Mar 9, 2022

Address:

powai mumbai

When I went to avail Laser service at Kaya, the receptionist could not see Laser package against my name and cell number.
I have taken full body laser package in 2016 and not used fully. Also due to Covid, I could not visit Kaya for the last 2 years.
They told me to follow up with [protected]@kayaindia.net.
That team replied to my horror that the package of almost 1 lakh value (almost 50% is still unutilised).
Please note that this was not shared to me verbally or thru a document. Kaya team said it was in invoice (such an invoice was never given to me). I requested Kaya team to share the copy of that invoice, which they are NOT doing.
Never expected Kaya to cheat like this... particularly as i have been a regular customer taking many packages and keep visiting to Kaya. Noone mentioned this to me. Very unfair and should be sorted out quickly.

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Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2022

Kaya Skin Clinic Customer Care's response Dear Ms. Pillai, we read through your review. Our customer care team is already in touch on your registered email id. You can write to us at [protected]@kayaindia.net and our team will get in touch with you on priority.

Mar 10, 2022

Updated by shobhabpillai Your customer care team is not giving me satisfactory replies. They send me an invoice, which was never shared with me. I kept visiting Kaya thru 2018 and 2019 for other services and noone brought it to my notice that my expensive laser package was being terminated. This is really unfair and cheating. If I had known that laser was only for 2 years, then I would have paid for only limited number of sittings. Noone informed me. Also, it is really shameful that I have to email customer care time and again and have no customer care representative call me.