[Resolved]  Kaya Skin Clinic — Laser service

Address:

Bandra W

My first experience with Kaya was rather awful and I went back the second time around only because I heard amazing reviews of one specific person. That person has now left and the organisation is defaming her, which is highly unethical to begin with. Secondly, they have not even informed the technicians clients that she is no longer with Kaya which is not acceptable either. I would like a refund of the services that I haven’t availed yet but have paid for as I paid for a package. The clinic manager is refusing to grant the refund and upon checking the privacy policy and TnC, it is nowhere mentioned that Kaya doesn’t offer refunds if a customer requests for it on a substantial reason. At the end of the day, this is rather unethical and frankly not acceptable.