[Resolved]  Kaya Skin Clinic — Misinformation amounting to Cheating

Address:

Thane, Maharashtra

I am a one year old n a regular client of kaya mulund clinic..have taken cosmo peel, laser and mesoglow packages though most of the time i keep up-to my appointments. but this time when i called them 3 hrs prior to cancel my appointment with them due to some emergency, they gave me false information that if i cancel my appointment i will be charged 25% of the session's charge as penalty that too in Cash on my next visit. i was surprised to hear that bcoz such protocol was never conveyed to me when i enrolled and this sounds also weird as such rules actually exist are difficult to believe. the manager of the clinic Ms. Mrunalini spoke to me very rudely and also said that my name is black listed due to cancellations i have done in the past. i was shocked and felt really insulted, because i have paid in advance for the services and they are not doing a favor on me by extending those services.Her way of speaking to me was really disappointing so much so though i love kaya but now i do not wish to continue their services. To cross check the information provided to me regarding penalty n my name being black listed i called up Kaya Customer Care and they denied about having any such penalty system and my name being short listed. Later again i called up the Mulund clinic to confront them on their lie and insult inflicted on me.spoke to Neha. firstly she twisted the matter by beating around the bush and later said that the customer service representatives are ill informed about any accurate about Kaya, its offers and products. Now i have certain questions really kaya is customer friendly they will definitely answer these: 1: Who is telling a lie: Mulund clinic or your Customer Service representative? 2: if it is Mulund clinic staff then is it an independent body which can modify rules of kaya without the company being aware of it? 3: what if i have not found out that they were lying? 4: what if i would have paid 25% of that session that too they wanted in CASH!!! ( this would have been a huge amount because we all know Kaya is an expensive brand) 5: Are Kaya representatives allowed to make such claims if yes then i doubt the whole authenticity of the services! 6: Does this incidence don't amount to fraud and cheating? and if the Customer service Representative who claimed to be the supervisor named Joseph, is lying then what is the purpose of your misleading helpline!!! I am really disappointed for the insult that i was made to go through. i hope i receive a genuine response for this really disheartening, unjustified and unprofessional behavior.