Kaya Skin Clinic — No resolution to the complaint

Address:

Chennai, Tamil Nadu

Post the complaint I had written to the Clinic(regarding improper treatment) received a call from the concerned department saying that some senior doctor will be handling my case and was told that an appointment has been booked already in my name. One day prior to the booked session when I call the clinic they said there is nothing booked in this name. Kept calling the clinics as the clinic where Q switched Laser is to be performed is different from where Derma roller sessions will be done to where the senior doctor sits and that the doctor only visits these clinics on special requests and was informed that he will not perform any procedure. I asked the clinic personnel to check the days when the doc pays a visit to the clinic so that I could confirm the appointment. Have called the T-Nagar clinic so many times, have been always told that they need to check with Adyar clinic and will get back. Its been 15 days and I have not heard back from them. Have been trying to reach out to Adyar clinic too where the manager is rarely available (have been told she will come on so and so time). Anyways its been a struggle arranging for appointments where no one exactly knows the process. Must have called the Clinic over 20 times.(This what the best in industry has to offer) Everytime some new person from head office will call up promising things like ruling out chart for the sessions/(which are verbal promises without any base) My Question is that why should I struggle about petty things like getting an appointment fixed. I think I don’t have enough patience/energy/time to keep calling the clinic as I am a working woman and narrate stories about my intolerable/horrifying experiences each time to the customer care. The customer care told me that they do not have any complaint by my name in their records (This was the WOW! Moment for me).Have nothing more to say I think I am done with the inefficiencies/unprofessionalism which your clinic has in store for your clients Need my refund back which sums up to 44k as I do not wish to avail any services in your clinic.