[Resolved]  Kaya Skin Clinic — Poor Service. Traumatic Experience.

Address:

Hyderabad, Andhra Pradesh

My experience at Kaya skin clinic, begumpet, Hyderabad had been traumatic hell. I went for laser hair removal on my face. On my first day, everybody was talking too nicely. The doctor checked my skin and they told me i can either pay for a discounted price for all my sessions at once or i can pay session wise. i chose to pay session wise. They tried too hard to convince me to pay up for all sessions at once.The manager lady was quite aggressive too. But i dint change my decision. During the first session, The doctor said it will stinge alittle. But it hurt alot. Right after the session my face became little red. Then i came home, with in an hour or two, to my horror parts of my face where i had done laser began to swell. Disfigured. The upperlip was the worst. By next morning i had two large blisters which made my upperlip swollen to 2inches large size. After taking some meds they prescribed, it took more than a week for my face to become normal. It was the doctors mistake. she did not understand my skin. Dint ask me enough questions. i told her mine was sensitive skin. They should have given me the laser in very low range. Because of their negligence I had to go through so much trauma. Wasn't i paying them full money? There were lapses on their part at every point. Every session a different person handles you, knowing nothing about your case. They dint give me any compensation or anything. The doctor or manager dint apologise for the inconvenience caused. i once gave a feedback on kaya website about my experience. On my next session, they tell if you hav any issues, tell us and dont go reporting on the website. Then why ask for a feedback. Please be ready to go through all this, if you want to put yourself in the hands of these skin clinics.