[Resolved]  Kaya Skin Clinic — Refund for a service stopped after 1 session

Address:

New Delhi, Delhi

This is regarding Kaya Khan Market services where my refund cheque is pending since past 10 months. First the SLA for refund as i was informed was not more than 3 months but it has been over 10 months since i have not received it. All the staff members and the centre manager (Mr. Amit)has allied up together to avoid responding to my calls consistently. The only response that i get is that you will receive a call back which never happens.This process has been infuriating especially when i have been a client of Kaya for several years and have referred a number of people as well.This is not how a customer centrist brand is supposed to deal with the clients. All the correspondence have always been on phone with Ms. Anshu and Mr.Amit from the same branch hence there is no written proof on any commitment on the date and hence they are taking advantage of this situation which is getting extremely frustrating for a client like me who is working and doesn't have time to regularly keep following up with the staff. Please provide a quick resolution for this issue. I hope this escalation helps me as i am really disappointed with the response and the way the clients are handled at your center where they will call you up 100 times to book appointment and get money but will never respond back when they have to return it.