[Resolved]  Kaya Skin Clinic — Sick of your service

Address:

New Delhi, Delhi

I have been a customer of kaya skin clinic since forever (because that's how long your staff takes to make one appointment of a session of q-switch laser). My name and number registered with your clinic in Greater Kailash - 2, M block market, New Delhi - 110048 are as follows: Namrita Chugh [protected] I had taken q-switch laser package for pigmentation and scars on my legs probably last to last season which included 6 sessions. I had to pay total amount in advance since there was a limited period offer going on. I'm left with only 2 of my sessions and see no improvement in my scars. That is not my priority concern anyways because I always believed that results will come out at the end of my 6 sessions. But unfortunately I have to ask for a refund for my remaining 2 sessions because every time taking an appointment is such a task you can't even imagine. I'm a registered customer at gk2 clinic but my sessions take place in vasant vihar because gk2 clinic doesn't have the equipment. This isn't really much of a problem because it is not very difficult for me to drive down to vasant vihar. I have been lied to since the beginning. In the very beginning I was told that my sessions will take place in khan market and I was pretty happy with that because it is nearby and my first session did happen there. After my first session I asked the staff at khan market clinic for my next session to which they said that they will book my appointment after a gap of 2 weeks and that I will get a call. But that never happened. I stayed calm. I called up the gk2 clinic after 3 weeks and asked for my appointment and then I was informed that my sessions will take place in vasant vihar. I still stayed calm, it wasn't much of an issue until next time. Your staff always says that they'll book my appointment and that I will get a call but it never happens. Literally, never happened till today. Anyways, so for my 3rd session I called kaya skin clinic helpline, they connected my cal to gk2 clinic and there they said that I need to call at vasant vihar clinic since my sessions take place there. I called up vasant vihar clinic and from there what came to my knowledge was that I need to call gk2 clinic because the doctor comes from there. Do you see my issues coming up here? Well, that's not it. Somehow, I got my appointment booked for the 3rd session and I was told that I will get a confirmation call a day before my appointment. And guess what? That never happened either. Your staff is really saving some money on phone bills, huh? So calm on the outside but really frustrated on the inside I walked down to the gk2 clinic asked them what the problem was. Then I was informed that they kept calling my number but always somebody else answered and said that there is no Namrita available. I was enlightened with the fact that my registered number had one error in it. So after 2 sessions have already taken place, how do you come up with an error now? Anyways I thought we had corrected the number until the next session. So now 3 sessions have already taken place and it's time for my fourth session. Of course your staff wouldn't call me for my own appointment at their very own clinic so I had to make that call again. I call them and do all the formalities required, they ask for my registered number and apparently the number I give them is not registered. Great! So I tell them my name and they finally find my details and they say that [protected] is the number registered on this name whereas my correct number is [protected]. Let's get into a little flashback here, shall we? This is the same problem that persisted during my 3rd session which apparently did not get resolved at that time because of the wonderful staff that you have :) So anyways I now get my 4th session done as well and now it's time for my 5th session. Same old same, I get my appointment booked, reach at vasant vihar and I am told that doctor is already taking someoneelse's session and that my appointment was at 10.30am and not 12.00pm. But I got a confirmation call from gk2 clinic for my appointment at 12.00pm and there I was. So the lady at the vasant vihar clinic called up the lady at gk2 clinic and screamed at her for this haywire business and also she gave me vasant vihar clinic's number and told me that I shall call on this number for my sessions. I still stayed calm and went on with it. So today I called up vasant vihar clinic for my appointment and guess what I was told? "You need to call gk2 clinic for your appointment because the doctor comes from there." You guys are really testing my patience here, aren't you? Well, just so you know, you guys have really gotten on my nerves. I screamed at the lady in vasant vihar and I got a call from gk2 clinic. So I wanted to book an appointment for this Friday (since my sessions can only happen on Fridays because of some stupid policy that you might have) and I was told that my appointment can be booked on 24th April, 2015. Because apparently the doctors at your clinic get a lot of leaves. Like a lot! I'm guessing I've made my problems clear to you and there is only one solution left to it. Since I don't want anything to do with Kaya Skin Clinic because of the amazing services that you provide, I want a refund of my remaining 2 sessions. I shall also do the math for you since you might not be capable of that. I've paid Rs.18, 500/- for 6 sessions i.e. Rs.3, 083.33(approx.) for each session. So the money that you owe me for 2 sessions is Rs.6, 166/- Thank You (mean it with all my heart)