[Resolved]  Kent — Fraudulent sell faulty product sold

Address:	Gurgaon, Haryana
Website:	www.kent.co.in/water-softeners/autosoftener/amp/kent-automatic-water-softener-8L

I purchased a KENT Automatic Water Softener 8L for my bathroom in Gurgaon as I shifted to a new location and was facing water quality issues. I purchased directly from Kent after a demo was arranged through the Kent website. They charged me around 28000₹ plus additional installation related amount. The product claimed to be an Automatic Bathroom Water Softener that Converts Hard Water into Soft, and helps Prevent Hair Fall & Skin Dryness. The person who came for demonstration showed me with some qualitative hardness analyser tool which indicated extreme hardness. It was not digital and I did not know the exact hardness.
Installation was a mess and they ruined my newly painted bathroom— water falling from overhead and flooding the bathroom and stains in every possible corner of my bathroom. However I was so much worried about my hair fall issue at that time that I was willing to endure this.
I was told that I have to put salt in the tank from time to time as it will help in functioning of the item.
Since that day I have been facing issues with it— it does not function and when I call the customer care they said they would send someone but it has been two months and nobody turned up. I called the person (Mr Pawan Kumar) who came for demo and installation but he has blocked my number it seems as I cannot reach him.
Now it has come to that stage where the water is stinky in my bathroom, the unit that they placed has stagnant water inside it with lots of dirt - overall it is disgusting and I find it even difficult to put this water in my mouth while brushing as it stinks.
I checked with a digital hardness meter and there was no difference between this water and the rest of the home.
I feel cheated and this is not at all acceptable that a company like Kent can get away with this. After sales service is pathetic and they simply do not respond. I have raised many complaints but they turn a blind eye.
I demand complete refund for this product as it is 100% faulty and would like to warn customers falling for this trap by Kent.