[Resolved] Kent RO — about ignorance and unavailability of any member for servicing.
N
Nazish007
from Mumbai, Maharashtra
Address:
House no.152k Sultanpur road,Jagdishpur near Anju TVS agency., Sultanpur, Uttar Pradesh
Attention: as our kent ro purifier is not working from back 6-7 days and we are regularly calling the repairing executive to come and check it out and fix it but they are giving no attention to this... We are so disappointed please help us out in this matter and sent someone to check the ro up. As well as kindly take some action against your persons who are not performing their assigned duties well
I will be highly obliged
Thank you
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Aug 14, 2019
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2019
Kent RO Customer Care's response Dear Sir,
We tried to contact you on your given mobile number but call was not connected. Please provide us your registered contact number so that we can contact you shortly.
Regards,
Team Kent
Jul 12, 2019
Updated by Nazish007 [protected]
[protected]
Jul 12, 2019
Updated by Nazish007 Hey please kindly do something in this regard we are really suffering...I don’t wanna say but yes this kind of behaviour of your executives and staff is putting you reputation to threat!
Jul 13, 2019
Updated by Nazish007 As I have complained yesterday but no action is taken till now! I have updated the contact no. But still nothing progress is there.
Actually team KENT I just wanna know that whether you guys actually care about your costumers or just forget about them once you sold your product.
Sorry to say but yes I am so disappointed because you guys aren’t understanding and meeting your customers grievances and after sales services.
Thank you for your concern TEAM KENT!
Verified Support
Jul 13, 2019
Kent RO Customer Care's response Dear Sir,
We apologies for the inconvenience caused to you. We tried to contact you on your given mobile number but call was not connected. Please provide us your alternate contact number so that we can contact you shortly.
Regards,
Team Kent
Jul 13, 2019
Updated by Nazish007 My alternate no.- [protected]
Verified Support
Jul 13, 2019
Kent RO Customer Care's response Dear Sir,
We are unable to see your shared number so please share your alternate contact number at [protected]@kent.co.in so that we can proceed further.
Regards,
Team Kent
Verified Support
Jul 14, 2019
Kent RO Customer Care's response Dear Sir,
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
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My Compliment Case No[protected], Date 08 July 2019, Still Not Salve.
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By Mohamed Rabik, Madurai. 7092550330.
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
As per update received from our service team your ticket has been closed.
Regards,
Team Kent