Kent RO — Big scam during installation

Address:

New Delhi, Delhi, 110070

Dear kent team,

I purchased a kent grand today, 23rd of july, 2016 and from day 1, i can see how untrained your service staff is. The installation guy, while installing the piece, opened the unit and cut two wires of the pressure switch and shorted them. This will ensure that the booster pump is always on irrespective of there being inlet water or not, thereby severely reducing the life of the pump.

The person lied to me and told me "this is company procedure and he's adjusting the input for both low and high pressure situations and the machine won't work without this." he did not listen to me telling him not to do so.

I request a replacement machine immediately without cut wires.

Details:
Location: vasant kunj
Serial number: kr[protected]
Invoice no.: sh-1069
Date of installation: 23/07/2016