[Resolved]  Kent RO — complain regarding kent ro leakage, not resolved since 2nd sep 2019

Address:

Ghaziabad, Uttar Pradesh, 201010

Dear sir,
My name is surat prakash and i am writing this mail regarding complaining against kent ro service. I have purchased the product (Kent pride plus mineral ro kr[protected])
From vaishali (Ghaziabad) and have installed it at my place at[protected]. The same day i noticed that it started leaking water (From tank) regarding which i called their customer care number
And registered my complain for replace the defective part of product.

The response of customer care was “ it is not big issue either it will be repair or replace after the technician visit”. On 2-8-2018 technicians visited and resolve the issue by fixing the feviquick gel
(Proof attached : bill of resolve the leakage) when the product was under warranty.

After one year, the same problem repeat in your product. I noticed that leaking water again in same place (From tank) for which i registered my complain on[protected] by kent service app
(Case id[protected] to resolve the problem by repair or replace the defective part of product.

Technician visit at my place and told me that we can’t resolve the problem we only replace the part so that you will pay for that because the product is out of warranty.
I called customer care so many time for resolve this problem but till date there is no action from the service department of kent ro.

I need a simple answer to kent ro systems & kent ro service that if you don't repair any part than why you repair tank leakage problem at 2-8-2018 when it was in warranty. Now it is out of warranty
You want money. If you replace the defective part at same time when the product was under warranty then i don't face this type of problem again.
I am looking for a proper and timely resolution to this problem, please help me with the same.