[Resolved]  Kent RO — complaint against customer care executive

Address:

122001

I just got a call from [protected] (Kent RO Customer Care) about the service request logged by me. Someone from Kent RO visited my place and did the service on Sunday.

But today i got a call from above number asking all the details, like who came there, how much money i paid etc. When asked to WhatsUp the bill to them, i said i don't have it, they disconnected the call instantly, without saying any word. I felt so bad and insulated by such behavior. Your representative doesn't know how to put the phone down gracefully?

When asked repeatedly that i want to talk to her supervisor, she didn't handover the call to her supervisor.

I have all the recordings with me where she disconnected the call and didn't allow me to talk to her manager.

Pl educate your Customer care on how to talk to the customers.

If you need those recording, pl reach to me.

Sachin Kumar
[protected]