Kent RO — Complaint against no proper service

Mail reply not acceptable, As per your senior manager telephonic assurance try to change filter free of cost

Kindly clarify the reason for non changing filter during prior visit December month 2022? ( under warranty)

What's the reason for refuse???? Answer required from ur technician, Accept your mistake

Last service visit December 2022 itself informed to ur professional to change the filter due to bad quality & tasteless water.

But refused my request, Hence kindly intervene in this issue and arrange to change filter free of cost as promised by your senior executive team over telephonic conversation assurance .

Hope you are keeping your senior executive assurance,
Try to replace filter free of cost as one time exception & as well as good will point of view