[Resolved] Kent RO — complaint against product kent ro grand plus

vartikamit

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500008

I have purchased one kent ro grand plus in 15500 in july, 18 from amazon after verifying warranty for 1 year and service warranty for 3 years. However, today i. E on 07th april 2019 when still 3 months warranty is left company service engineer charged rs. 1000 for 2 filter and as per him warranty on filter is 6 months. When warranty on filter is 6 months then why the company is advertising waranty for one year, even i have checked amazon account today also for this product still its showing warranty 1 year plus service warranty 3 years. I want the. Company should be penalised for wrong advertisement. They have no authority to cheat customer. And i want my amount to be returned immediately and company should take his ro back. I. E. 15500 product cost and 1000 paid extra for parts replacement

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May 11, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Kent RO Customer Care's response Dear Sir,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction.You can share your details at [protected]@kent.co.in. Alternatively, you can contact us at +91-[protected].

Regards,
Team Kent.

Verified Support

Apr 09, 2019

Kent RO Customer Care's response Dear Sir,

As we have not received any update from your side so we have closed this case. Let us know in case you need any further assistance.

Regards,
Team Kent