[Resolved] Kent RO — Complaint on installation - ##RE-312873##

vinayrobert

May 31, 2021

Address:

Hyderabad

Hi,
I had requested for an installation and I was ripped of by your field agent.

He said that he cannot service it and can only install it.

He sold me an external water filter for 1600 which I later found it was available for 800 as I thought it's genuine Kent service person.

He also charged 600 each for installation via 2 taps amounting to 1200 only for installation.

He also broke a tap while installing it and I had to pay for a new tap too.

In total he charged me 3400 which is unacceptable.

Now, I am trying to raise a new request for servicing the kent purifier but for some reason cannot as it's telling me the installation request has to be cancelled first.

Please look into this matter urgently.

In lieu of this overcharged installation service I need a refund or a free service.

He did not give me any bill as well.
What kind of service is this?

Name: Vinay Robert
Registered Email: [protected]@gmail.com
Contact Number: [protected]

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Aug 11, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent.