[Resolved] Kent RO — customer service. membrane charge discrepancy. rude technician.

[Resolved] Kent RO — customer service. membrane charge discrepancy. rude technician.

R Rupal Durgule from Bengaluru, Karnataka

Hi, This has reference to case[protected]. This case is regarding change of filter, membrane, FRT for my water filter machine with following details Make : KENT Grand+ Model# : 11001 M/C Sr. # : KR[protected] The customer service team had informed following charges pertaining to change of filter • R.O. membrane INR 2500 • R.O. membrane FRT INR 250 • Sediment filter INR 500 • Carbon filter INR 500 • Service charge INR 300 The installation was carried out by your service centre Aqua World, Jayanagar, Bangalore. 560011 as per invoice name. However the service technician Mr. Rajendra, [protected] had come from Sanjay Nagar, Bangalore address. The invoice# 18471 given to me (copy is attached) had following charges • R.O. membrane INR 2750 MRP • R.O. membrane FRT INR 250 • Sediment filter INR 500 • Carbon filter INR 500 • Service charge INR 300 My complaint. • There is discrepancy of INR 250 in R.O. membrane cost given by customer service team on call and the invoice given by technician on R.O membrane part pricing. Kindly advise correct amount of the R.O. membrane filter. Who is correct, the customer service team or the technician ? • I feel cheated by Kent network of customer service team and service technician as no proper pricing info. and validation is available. I demand refund of INR 250 if customer service team on call was correct. If technician was correct i recommend Kent taken action on improper information provided to the customer and demand refund the INR 250 as information provided to me was incorrect by the KENT customer service team. • The technician was not only rude but he did not even bother to take OTP for case closure. This shows unprofessional service set up of KENT water purifiers. • The prices for product online are INR 2100. How do we know the KENT service technicians are not buying online and selling to us. Pls. advise ? I request a authorized KENT company representative to reply to my email. Rupal Durgule [protected] +1 photos Was this information helpful? No (0) Yes (0)
Jan 20, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Dec 11, 2018 Kent RO Customer Care's response Dear Madam, We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern. Warm Regards, Team Kent Dec 13, 2018 Updated by Rupal Durgule I received call from Sukesh. They have promised action to update and train their customer service team to provide correct pricing information to customer. They have committed appropriate disciplinary action will be taken against rude behaviour of technician. I however do feel there is no written official communication and commitment from KENT RO on the action they will be taking, hence this issue may continue to persist with other KENT customers.. Verified Support Dec 20, 2018 Kent RO Customer Care's response Dear Madam, We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Warm Regards, Team Kent
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