Kent RO — Damage carbon filter due to incomplete information

Hello

I want to to draw your kind attention towards incomplete information provided by your installation engineer it's been one year and a carbon filter got damage twice due to which we have to shell out Rs 1000 to replace it .

Now it came to our knowledge that it is mandate to install pre filter to keep purifying the water and it also protect the carbon filter from damage. But this information was not provided us during installation not when engineer came to replace the carbon filter.

Kent RO kept shelling money from us. It's a worst company seen.