[Resolved]  Kent RO — Damage of kent ro purifier within two months of buying still unresolved

Address:	421503
Website:	www.kent.co.in

Ref.: Invoice No.E655863 Dated 10.08.2015, Snehanjali retail pvt ltd (DIGI1) Badlapur west- order no ORD 1541143

model ACE RO.
Chasis no. KR[protected]
Purchaser name: Prashant Gaikwad [protected]

Complaint:

KENT was installed two months ago. In last week suddenly machine fell down,
after that we lodged a complaint at DIGI 1 showroom, on basis of my complaint Mr. Aditya [protected] visited our home and checked the machine. As per his survey, part of the machine on which machine hangs on was weak & it could not handle the weight of machine with water & it fell down. due to this internal parts are also damaged & machine is not in working condition.

Also Mr. Aditya committed to replace the KENT RO machine.

This was committed but no one has replied after Mr. Adityas survey. we are waiting for the replacement of entire machine or we requested them to arrange for refund the payment of Rs.16000.00 Rs.Sixteen Thousand Only.

Also I got the fake sms from KENT customer care numbers that our complaint has been resolved. In fact we are still waiting for the reply from KENT RO.

Please look into the same.

Warm regards & thanks

Prashant Gaikwad
[protected]